Other then managing the diverse properties, the bigger challenge is managing the invoices, bills and back office processes that come with them. Every issue is multiplied by the number of properties you manage. When it comes to balancing the cost, speed and accuracy of back office processes, the answer is easy: Maha Empire.
Using the latest trends in digitization, we turn your paper processes into web-based electronic solutions for rapid approval within a day. You'll see fewer errors and instant status reports.
Being data driven from systems used by field sales and accounting, Maha Empire provides its contact center agents with complete, real-time view of the customer. Being loyal to our customers, this capability help our agents to help resolve issues quicker, provide meaningful up sell and cross sell recommendation and achieve higher levels of customer satisfaction.
The contact center has proficiency in handling customer verification process, lead management and conducting customer satisfaction surveys. It also enables call scripts, email and text templates, and embedded process guidance to help the agents deliver the right service experience faster.
